Help! I have forgotten my password!
Unfortunately no one can tell you what your forgotten password is (for security reasons there is no access to it). But you can have a new random password sent to the email address you registered for your username. You can then login with this new password and then change it to something you will remember.
- On the login screen click forgotten password
- Enter your username and click Email new password
- Check your email inbox for the message from info@ppol.co.uk
- In the message carefully highlight the new password, right click it and choose Copy
- Return to your browser and click login to return to the login screen
- Enter your username
- Right click in the password textbox and choose Paste
- Click login – (success? if not see the tips below and try copying and pasting again)
- Choose My Admin then Change Password
- Right click in the Confirm old password text box and choose Paste
- Enter a new password of your choosing and confirm it
Top Tips:
- When highlighting the new password in the email make sure you don’t highlight any spaces before or after the password
- As an alternative to copy and passing the new password print the email message and carefully enter the new password by hand
- Enter your user name before entering your password
- Before pasting or entering any password ensure the password text box is empty - delete any little black discs or stars
- Your new password needs to be at least 7 characters long, contain no spaces and have at least one character that is not a letter or a number